INTIMATE CUISINE
Quality Caterer in London

Booking Your Date with Intimate Cuisine Caterer

All event bookings must be confirmed in writing by the Client.

A booking deposit is required to secure an Intimate Cuisine Caterer for the date of your event (this deposit is non-refundable should your event be cancelled, see below)

All bookings are subject to minimum guest numbers, these will be confirmed in writing by Intimate Cuisine Caterer to the Client.

Booking Deposit

A booking deposit figure (subject to the inclusion of VAT) will be provided to the Client in writing by Intimate Cuisine Caterer once your booking confirmation is received. This deposit will be deducted from the total event costs which will be issued to the Client no later than two months before the event (please see our Payment terms below).

Payment methods available include bank transfer, debit card, credit card, cheque and cash.

Booking Confirmation

Once the Client deposit/s has been received a receipt will be issued by Intimate Cuisine Caterer together with a formal confirmation letter which will include your draft menu, event summary and estimated costs based on the number of guests and selections made by the Client.

Once a date has been secured a client tasting session is possible for bookings with a minimum of 120 guests. Sessions can be arranged mid-week only and are subject to the event type and menu selected.

Variations to the Price

All bookings are subject to minimum guest numbers which will be confirmed by Intimate Cuisine Caterer at the time of booking.

Where children are attending – if over 7 years of age they are payable at the same rate as adults, if under 7 years of age, they are chargeable at half the adult price (subject to minimum numbers mentioned above). Children under 3 years will be free of charge.

Any variation to menu selections for children must be discussed with Intimate Cuisine Caterer as soon as possible so menus can be revised accordingly.

Payment of Total Event Costs Prior to the Event

Payment in full is required for all catering services to be provided by Intimate Cuisine Caterer prior to the event. Final guest numbers must be confirmed to Intimate Cuisine Caterer no later than two months prior to the event.

The information provided at this point will be used to produce your total event cost invoice, arrange staff and coordinate with your venue. Once our invoice is received by the Client payment must be received no later than one month before the event.  After final numbers have been provided to Intimate Cuisine Caterer, we are happy to accept any increases in requirements however no reduction will be possible.

Should Intimate Cuisine Caterer be advised of any increases following payment and less than two weeks prior to the event, Intimate Cuisine Caterer reserve the right to accept these and will raise an additional invoice following the event for these guests or extra food needed, payment will then be due for immediate settlement by the Client.

As cancellation insurance is not available to a catering supplier, the Client is advised to arrange such insurance to recover their losses.

Cancellation Charges In the unfortunate event of a booking having to be cancelled confirmed in writing will be needed by the Client. Your deposit will be retained and the following charges will be incurred

Cancellation received with less than two months’ notice prior to the event – 50% of the total event cost

Cancellation received less than one month prior to the event – 100% of the total event cost

The total event cost will be based on the number of confirmed guests attending at the agreed price per head + VAT. Should guest numbers be unconfirmed at the time of cancellation the total event cost will be based on the originally quoted/estimated guest numbers.

Any additional costs incurred by Intimate Cuisine Caterer in preparation for the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Intimate Cuisine Caterer for administration costs, travel, supplies etc. and will be discussed fully in the event of cancellation.

Dietary Requirements and Allergies

Intimate Cuisine Caterer will endeavour to provide suitable adaptions to the Client menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than one month prior to the event).

Clients' Food and Drinks

We accept no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in addition to those arranged by Intimate Cuisine Caterer

Where the Client has made additional arrangements (for example an evening hog roast) Intimate Cuisine Caterer will require a Food Disclaimer Form to be completed and returned no later than one month prior to the event.

Intimate Cuisine Caterer will happily serve a client arrival drink, table wines etc. during their event subject to waitress fees or corkage, please ask for further details.

Client’s use of Intimate Cuisine Caterer Property and Clients Personal Property or Gifts

The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by Intimate Cuisine Caterer for the event, including any issues caused by the Client guests.

The use of candles by the Client for centre pieces or decoration where Intimate Cuisine Caterer have supplied table linen is strictly prohibited.

Any damaged linen because of the use of felt tip pens will result in an additional charge payable by the Client after the event (a separate area for colouring can be arranged with suitable table coverings, please ask for details)

Intimate Cuisine Caterer will not be held responsible for the theft, loss or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.

Liability of Intimate Cuisine Caterer Catering

Intimate Cuisine Caterer accepts no liability under any claim whatsoever (be it by negligence or otherwise) arising from any loss over the figure of the existing Intimate Cuisine Caterer Public Liability Limit of Indemnity.  Note that this figure, which may change from time to time, is available upon request.

GDPR and Privacy Policy

Intimate Cuisine Caterer is fully compliant with the General Data Protection Regulations (GDPR) and our Privacy Policy falls in line with the Regulations, to request a copy please contact our Data Protection Officer (“DPO”) via email at info@intimatecuisine.co.uk or visit our website.

Force Majeure (Inevitable Accident)

Intimate Cuisine Caterer shall incur no liability to the Client if the performance of the contract is prevented or hindered by any cause whatsoever beyond Intimate Cuisine Caterer's control and in particular but without prejudice to the generality of the foregoing, by an act of fire, flood, subsidence, sabotage, accident, strike, or lockout and shall not be liable for any loss or damage resulting therefrom suffered by the Client.

Future Changes to Terms and Conditions

Intimate Cuisine Caterer reserves the right to change our Terms and Conditions when necessary due to the continually evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions.

Full Privacy Notice from May 2018

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all services, and instances where we collect your personal data.  This privacy notice applies to personal information processed by or on behalf of Intimate Cuisine Caterer. We may change this privacy notice from time to time by updating this document to reflect changes in the law and/or our privacy practices.

What kinds of personal information about you do we process? 

Personal information that we’ll process in connection with all of our services and as an employer, if relevant, includes:

Personal and contact details, such as title, full name, contact details including postal address, telephone number, email address

Family members (if relevant to the service, e.g., wedding or funeral catering arrangements or as an employer e.g., emergency contacts)

Records of your contact with us such as contact via post, email or phone

Event enquiries made by you, including the history of those communications, whether you schedule an event or are sent information about our services

Information we obtained from third parties, including information about venue, access and keyholder arrangements

Details about you for the purpose of employment, including bank details, HMRC-related records and pension

Financial details about you, such as your payment method(s) or bank details

Your marital status, family, lifestyle or social circumstances, if relevant to the service or as an employer

What is the source of your personal information? 

We’ll collect personal information from the following general sources:

From you directly, and any information from family members, associates, venue etc.

Information generated about you when you use our services or as an employer

Other intermediary who we work with to provide services to you or the HMRC as an employer

What do we use your personal data for? 

We use your personal data, including any of the personal data listed in section 2 above, for the following purposes:

Customers: 

Assessing your enquiry including considering whether or not we can offer services, the price, the location, availability

Managing the service, you schedule with us

Updating your records to allow us to provide the correct level of service

To perform our services and internal processes

To improve the operation of our business

To follow guidance and best practices under the change to rules of governmental and regulatory bodies

For management and auditing of our business operations

To monitor and to keep records of our communications with you and our staff

To provide personalised content and services to you, such as tailoring and services

To develop our services and to review and improve current options available to our client base

To comply with legal and regulatory obligations, requirements and guidance

To provide insight and analysis of our customers both for our business as part of providing services, and to help improve services, or to assess or improve the operation of our business

To share information, as needed, with business partners (for example, venues),

Employees: 

To perform any internal processes including processing payroll, pension, health and safety and training

To improve the operation of our business

For management and auditing of our business operations

Assessing your suitability for a position including experience and location

To monitor and to keep records of our communications with you

To comply with legal and regulatory obligations, requirements and guidance

What are the legal grounds for our processing of your personal information (including when we share it with others)? 

We rely on the following legal bases to use your personal data:

Where it is needed to provide you with our services, such as:

Assessing a request for a service including considering whether or not to offer you service

Managing services

Updating your records (where appropriate)

Sharing your personal information with business partners and service providers

All stages and activities relevant to managing the service including enquiry, administration and management of event

Where it is in our legitimate interests to do so, such as:

Managing your services relating to that, updating your record (where appropriate)

To perform and/or test the performance of team, services and internal processes

To follow guidance and recommended best practices of government and regulatory bodies

For management and audit of our business operations

To carry out monitoring and to keep records of our communications with you and our staff

Where we need to share your personal information with people or organisations to run our business or comply with any legal and/or regulatory obligations

To comply with our legal obligations

Where is it needed as an employer?

To perform any internal processes including processing payroll, pension, health and safety and training

With your consent or explicit consent:

For some marketing communications

When do we share your personal information with other organisations? 

We may share information with the following third parties for the purposes listed above:

Business partners (e.g., venue, marquee and crockery providers) or others who are a part of providing your service

Other organisations and businesses who provide services to us such as card transaction providers, IT software and maintenance providers, document storage providers and suppliers of other back-office functions

As an employer, we may share details in relation to the process of payroll, pension, health and safety and training

How and when can you withdraw your consent? 

Where we are relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details provided.

What should you do if your personal information changes? 

You should tell us so that we can update our records using the contact details provided. We’ll then update your records as necessary.

Do you have to provide your personal information to us? 

We are unable to provide you with services or offer employment if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

Do we do any monitoring involving the processing of your personal information? 

In this section, monitoring means any: listening to, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, emails, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

For how long is your personal information retained by us? 

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as managing your event and managing our operations, the duration of your employment with us

For as long as we provide goods and/or services to you

Retention periods in line with legal and regulatory requirements or guidance 

What are your rights under data protection laws? 

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

The right to be informed about the processing of your personal information

The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

The right to object to the processing of your personal information

The right to restrict the processing of your personal information

The right to have your personal information erased (the “right to be forgotten”)

The right to request access to your personal information and to obtain information about how we process it

The right to move, copy or transfer your personal information (“data portability”)

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us using the details provided to exercise these rights.